I want to make a complaint

Stage 1 and 2 complaints

If we make a mistake, we’ll try to fix it as soon as we can. If you're not happy with our service, please speak to one of our teams first to see what can be done to put things right.

If you're still not happy, you can make a complaint. It's best to send your complaint in writing using our online form or by emailing:?complaints@eastdevon.gov.uk. It is important that you give us the full background as this helps us understand the problem clearly. If you can’t do this, you can call us on 01404 515616 or write to:
EDDC, Blackdown House, Border Road, Honiton EX14 1EJ.

Please look at our complaints procedure for more information.

Housing Ombudsman

If you're still unhappy after we’ve looked at your complaint and worked through stages 1 and 2 of our complaint's procedure, you can contact the Housing Ombudsman. They help address and resolve problems between tenants and landlords.

You can contact the Housing Ombudsman by:

Writing to:?Exchange Tower, Harbour Exchange Square, London E14 9GE

Calling:?0300 111 3000 (Monday to Friday, 9:15am to 5:15pm)

Emailing:?info@housing-ombudsman.org.uk

Please note:?If your complaint is about getting a home, being on the housing waiting list, or homelessness, you should contact the Local Government and Social Care Ombudsman instead.