Tenant Satisfaction Measures
Every year, we ask tenants to tell us what they think about our service.
The survey asks about important things like:
- Keeping homes in good condition
- Building safety
- Being respectful and helpful
- How we deal with complaints and anti-social behaviour
- Looking after neighbourhoods
The Regulator of Social Housing wants all landlords to check how happy tenants are. This helps us see how we’re doing and compare with others.
We will share the results with the Regulator and publish them on our website.
2025-26
2024-25
In 2024–25, we asked a company called Acuity to contact tenants by phone or send online surveys throughout the year.
This document sets out our approach for the survey.
2023 -24
Here are the results of our 2023/24 Tenant Satisfaction Survey, carried out by Service Insights.