I have more time to get involved
We have several groups that help us make decisions and improve our Housing services. These groups look at feedback from residents, check how well we’re doing, and suggest ways to make things better.
If you join one of these groups, you’ll need to read some information before meetings and be ready to share your thoughts. Some groups meet a few times a year, while others meet more often when working on a project.
Here are the groups you can join:
Housing Review Board
- Meets?four times a year
- Looks at new housing policies, budgets, and plans
- Made up of?councillors, residents, and community members
- Some reading and preparation is needed ahead of meetings
Resident Involvement Monitoring Group
- Meets?twice a year
- Checks how well we’re following our Housing strategy
- Makes sure resident feedback is used in service planning
Resident and Leaseholder Panel
- Gives feedback on changes to housing services
- Members can ask questions and help shape how services work
Repairs and Maintenance Scrutiny Group
- Meets?four times a year plus an AGM
- Monitors the work of our Property and Assets team and contractors
- Looks at things like customer satisfaction, response times, and budgets
This year’s topics include:
- The Regulator decision
- Tenant Satisfaction Survey results
- Asset management
- Policy changes from?Awaab’s Law
Resident Scrutiny Panel
- Meets every other month to look into specific Housing topics. This year's topic is Communal areas
- Creates a report to highlight areas to improve and recommends actions
- Reviews past reports to check if changes and improvements were made
Housing Complaints Support Panel
- Works to improve how complaints are handled
- Checks the quality of complaint responses
- Looks for patterns in complaints to help us improve services
If you’d like to join one of these groups and help make a difference, contact our?Communities Team. Call: 01395 517 453, email:?tenantsandcommunities@eastdevon.gov.uk, or fill out the?online registration form.