Dog Day Care
Overview
The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018
A dog day care licence is required for businesses which provide day care facilities for dogs which are not located on a domestic premises. Overnight stays of dogs are not permitted for this licence type.
You will need to complete a Dog Day Care application form.
Alternatively you can download our application form here and return this to us via email at environmentalhealth@eastdevon.gov.uk
If a dog day care is operating inside a domestic house, then a home boarding licence is required.
DEFRA have set specific conditions for Dog Day Care which need to be followed. This also includes details of what records you need to keep.
What you will need
You will need to provide us with information about the business such as your operating procedures outlining how you meet and comply with each of the conditions of the licence.
The following documents will need to be available for inspection during your visit:
Preventative Healthcare Plan/ Biosecurity Risk Assessment (checked and signed off by your registered veterinarian).
Staff Training Policy
Cleaning procedure
Separating/ Grouping of Animals policy
Feeding procedure
DBS Certificate
Disease Control and Prevention procedure
Transport procedure
Monitoring and Ensuring Health and Welfare of Animals Procedure
Death and Escape of Animals Procedure
Written Emergency Plan
Site plan of premises
Public Liability Insurance Certificate
List of staff qualifications
Staff training records for each member of staff
Enrichment Procedure/ Plan for the dogs
Dogs Under 12 Months of Age procedure if applicable
Difficult Dogs procedure
Introduction of new dogs procedure
For a full checklist of documents, click here.
You can find further guidance available at Dog Day Care
Considerations before applying
Running a business from a premises may require planning permission. You should check with East Devon District Council’s Planning Team before making your application or carrying out any structural work to the premises.
If you live in rented accommodation, check the terms of your tenancy agreement, and obtain consent from the landlord before you apply. Most rental properties do not allow businesses to be operated from the premises. If you are granted permission by your landlord, make sure you obtain the permission in writing as the Animal Licensing Officer may ask to see this.
To avoid any unnecessary delays in getting a licence, check that the proposed animal accommodation will be compliant with the size and materials in the DEFRA guidance. If you are unsure, please contact us to ask for advice.
Licence applications
If you intend to operate a dog day care business then you will need to apply for a licence. You will need to complete a Dog Day Care Licence application.
Licence renewals
If you hold a dog day care licence this will need to be renewed before the expiry date every year. Please make sure you have applied to renew your licence at least 3 months before it expires to give us time to arrange the inspection. You will need to apply for a Dog Day Care Licence Renewal application.
Any personal information which you provide will be held and used by East Devon District Council for the purpose of issuing you with a licence for dog day care and on the basis of public task.
Who will receive or see my personal information?
Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes. Your information will be held securely and will not be retained for any longer than is necessary. There are a number of rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice.
Consumer complaints
We would always advise that in the event of a quality or service complaint you write to the trader first. If that is not successful, you could contact Consumer Direct who will give you advice.
Public register
Start the journey
More info about the journey
Payments
- You will need to pay a fee for your licence. Please make sure you are aware of how much this will cost
- You will need a credit or debit card to pay by phone
- You will need to provide details of your current insurance for the business
Once you have submitted your application, we will check the details and supporting documents to make sure we have everything we need. We’ll contact you if we require additional information.
We aim to determine all applications within 10 weeks of receiving a complete application.
After the inspection has been conducted, the inspector will grant or refuse the licence. Where a licence has been granted, you should expect to receive the hard copy of the licence in the post within two weeks.
Where a licence has been refused, the inspector will provide the decision in writing, stating the grounds for refusal and your rights of appeal.
What you can do if you haven't heard from us
It is in the public interest that we process your application before deciding if it can be granted. This means that you'll need to wait for our decision before you start operating. If after a month you haven't heard from us please contact us by email or telephone for an update.
What you can do if your application is unsuccessful
Please contact us to discuss why you have been refused a licence or if you think we have asked for an unreasonable condition.
Appeals
If you are not happy with our decision, you can appeal to the magistrates court. A court may give directions on the issue of a licence or on any conditions imposed.
Alternatively you can download our application form here and return this to us via email at environmentalhealth@eastdevon.gov.uk